The latest in the litany of shitty online companies that I have had to deal with is wegotbetterdeals.com. Back in early January I bought a Hoover Floormate from them. Granted, I should’ve been more diligent in checking out an unknown web seller, but I was rabid to get my hands on a Floormate! Rabid, I say! When I saw their PayPal cart melt down with code errors, I was worried, but it was too late to undo the transaction. :/
The Floormate arrived in a busted box, with missing parts and the wrong brush assembly. No confirmation emails from WGBD, nothing. It just showed up, in pieces. I wrote them an email asking to return the item and get a refund.
They were rude and nasty from the get-go and the emails were NEVER signed. A sure sign of SKEEVY. Example:
So from your emails is this our fault or UPS’s fault? From what we can tell this looks to be UPS’s fault and a damage claim will have to be issued in order to have this item sent back.
They keep calling it “your claim” when it’s THEIR claim with UPS. SENDERS file damage claims, not receivers. They give an oh-so-generous 3 day claim window, so I was under pressure to get a response from them by their own rules! They got snippy about that, too:
For future reference for future orders please be patience with the seller as you have not been here. We are trying to work with you but you are not working with us.
Sounds like Engrish is their second language. Big surprise. And by “not working with them”, I assume that means that I’m demanding a response to get in by their three day window? Well, don’t have such a shitty service rule and I won’t be pressuring you, assholes.
Since they showed such shitty service skills, I thought it might behoove me to get the BBB Online and PayPal disputes going, since these people were obviously not interested in anything but taking my money. So I did. That really pissed them off! Here’s their response to the BBB complaint:
Yes you are right. 100,000 + positive feedback and approx 30 bad reviews. All from buyers like you. Please remember we have all of your emails with the lies and accusations. As stated in our last email. Once the item is received back and the serial #’s verified with the unit sent a refund will be issued.
Their response has been to not process the refund w/ PayPal. These people are rude, nasty and determined to get your money. They use the classic scam technique of being offended that you’d DARE accuse them of scamming and then NOT refunding you in the hopes that you’ll go away. CLASSIC.
The Floormate was returned to them and signed for by the asshole “TIM” who was the one bitching on the BBB site. I assume he is the head asshole. It was returned on 1/25/11. Hmm, and that’s been what? Two weeks? They have no intention of refunding me, they are going to let PayPal take the heat. Typical.
I will get the refund from PayPal, I’m sure, but take my advice and don’t bother with wegotbetterdeals.com. They may have “better deals” but good luck getting what you pay for. They SUCK.