UPDATE October 2012: And almost 2 years later, the Martha Stewart cast iron enameled dutch oven is still in perfect condition. You get what you pay for.
Man, just when you think you’ve had the worst customer service, along comes some jackwagon to remind you that, NO, it can ALWAYS be worse!
So, I bought a $60 6 qt enamel on cast iron dutch oven from Marshalls in December. It was from a company I’ve never heard of, Chantal, but I figured, it’s a pot! How hard can it be?
Apparently, VERY hard. After three uses, the enamel starts to pop off the inside of the pot. NOT good. So, I took a moment to look up the corporate site and send in an email advising them about the pot.
It all started off nicely enough, with the first email, unsigned (but from Bob Galvan’s email addy):
We apologize for the inconvenience and will be happy to replace the pot for you.
The 2 colors we have available are red and garden green.
Please forward your address for replacement.
Thank you.
But then, a couple of hours later, this email shows up (from our hero, Bob Galvan):
Hi Ms. Pratt!
We will be happy to replace your cast iron for you.
However I was just asked if you could return yours to Chantal. We need to show it to our representative when he arrives for a meeting on Wednesday morning so I will need it by Tuesday, January 11th.What I need for you to do is take it to a UPS station to ship 2nday to Chantal, but has to be done today. You will need to use Chantal’s UPS account number authorized by Randy Tickle.
[edited: address, blah blah blah]
Thank you!
Bobby Galvan
Chantal Cookware Corp.