[edit, 2:47pm] Just got an email from the BBB saying that as far as they are concerned, the complaint is closed. Heh, well, they can close it all they want but if I don’t get a refund, then I’ll complain again! Ha!
So, I reiterated my complaint with the VA BBB about Cap One and I actually got a response! Now, I don’t know if it’s due to the guy that I yelled at the other day when I canceled the account or if the BBB finally got through or both, but in any case, I got a response!
Cap One offered to refund all the finance charges and also apologized for their shitty customer service.
Wonder if I’ll actually get a check from them? It’d be nice – the fuckers owe me close to $200.
I’ll post if/when I get my refund. No, I’m not holding my breath. ;-)